Can someone explain this to me? How can a company cancel my flight for me and then not just refund me the full amount in cash? Why can I only get credit for their airline? How is that legal?
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>he booked through expedia
KWAB
This is the first time I've ever had a problem. Is this Expedia or ANA I should be mad at?
Expedia will never have your back in any situation ever. I once booked a hotel in Phu Quoc through Expedia, showed up at the hotel and they told me it was full. Hotel said because I booked through Expedia that I'd have to have them refund me. Expedia said the hotel had to. Guess who never got his 45$ back?
This. These third party booking companies for hotels/airlines/car rentals are offering you $5 off to not have to guarantee your purchase. They never worth it. Booking directly is almost always a better option, credit cards will also not side with you generally against them whereas if you book directly and do not get your service you can do a chargeback. I also learned this lesson the hard way.
Ask them, I don't believe they won't refund you the money if you insist
also it mentions a package, while you can probably get a refund they say they can arrange an alternative flight (assuming with any airline not just ana
Serves you right for booking through an OTA. Have fun taking to their streetshitter phone agents who have you by the balls
Everyone who posted before me was right, third-party companies seldom take accountability, and will often pass the buck.
However, I did have this one weird incident where I cancelled a flight myself, and Expedia actually gave me a proper refund (with real money, not funnymoney credit). This was a very rare occurrence, and the only thing I can tell you is that I called Expedia and just asked for a refund. This was like 2 days before the flight was supposed to happen, too.
It says in their notice that you can call them, and that they accept collect calls. You should just make a collect call and use up as much time as possible. Even if you can't get your money back, you can still make them lose money.
I emailed them yesterday asking for a new flight. They haven't responded yet. If I don't get a reply tomorrow I'll call them. I just don't want to be on the phone with a pajeet for 3 hours trying to find another flight. Going to be a major pain in the ass.
I used to use services like this until my buddy booked a business class flight to Japan through them. He paid, confirmed, and got ready for the flight. Once he checked in for his flight his ticket said he was in the cattle class. He asked the flight company wtf was going on and they said this happens all the time. Expedia takes your money and buys a regular ticket anyway. He called up Expedia and they said he could cancel and rebook the flight for another time, and pay the price difference. Absolutely insane.
I don't believe that they bought him an economy class ticket (and kept the difference) when he paid several thousand for business
This is why you always book your flights directly with the airline.
I contacted them again today. They booked me on the same exact flight they removed me from.
call your credit card company as talk to them about it. the airline have cancelled your product you bought so the credit card company will ultimately pay you back but they might want some details from you.
i had similar happen during covid cancellations but EU law made them give me the cash back after a period of time.
Credit card companies will generally tell you to get fricked with these third party bookers unfortunately but it’s still worth trying. I think they’re in some kind of loop hole where they technically provided you the service you paid for, it’s the airline that owes you, but at the same time, you didn’t pay the airline, so they’re not going to refund you. These companies are mostly scams.
always book directly with airline. dont use cancer like expedia
If an airline doesn't rebook u on another within some period (2 days I believe) you are entitled to a refund. If you had simply booked through ANA instead, they would have already sent you a link which automatically refunds you the money (I.e. you shouldn't be mad at ANA). Since you are with Expedia, I imagine the process is different but it SHOULD still be available to you, as it is an internationally required rule, so I would not give up yet.
Regardless, learn your lesson and only book through airlines.