EVA Air...

book flight with EVA air

need to contact them to change a detail on my flight

https://www.evaair.com/en-us/customer-services/contact-us/contact/

Go on their website. Choose my location (Toronto).

Call the number. I get the response "The caller is not taking calls at the moment."

Choose the "Customer Service" option. Calls the number provided. Again got "The caller is not taking calls at the moment."

Tries the number from the New York location. Followed the instructions and pressed some numbers on my phone. Get hang up on as soon as I select the last option. Did a second time, same result.

Is this a joke?

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  1. 1 year ago
    Anonymous

    >not using online chat method to do this
    ngmi

    • 1 year ago
      Anonymous

      what online chat method?

    • 1 year ago
      Anonymous

      what online chat method?

      Not sure if EVA even has a chat button on their website, which I’m guessing is what he had in mind, but I’ve had 50% completely satisfactory and 50% infuriating results on the two occasions when I’ve had travel customer service via chat. Oh, and one total non-result—I’ve never been able to get the “Chat” feature on the SNCF (French trains) app to work at all. I just get into a useless loop with what I hope is a badly-designed bot, because if it is not a bot it’s the stupidest person in France.

      I’m sad to admit that on a couple of occasions when trying to get responses from other companies (including some travel-related firms) with awful/nonexistent customer service, I have succeeded in getting to speak with humans by whining on Twitter. (This makes me sad because I fricking hate Twitter and always have, and also because even if I liked Twitter it ought to be no substitute for being able to speak to an employee of a company when you need them.)

      https://i.imgur.com/C3JNS82.jpg

      It's a pitty they're such a pain in the ass to contact because I've heard good things about EVA Air and the quality of their service.

      https://i.imgur.com/Y7aW1AZ.jpg

      book flight with EVA air

      need to contact them to change a detail on my flight

      https://www.evaair.com/en-us/customer-services/contact-us/contact/

      Go on their website. Choose my location (Toronto).

      Call the number. I get the response "The caller is not taking calls at the moment."

      Choose the "Customer Service" option. Calls the number provided. Again got "The caller is not taking calls at the moment."

      Tries the number from the New York location. Followed the instructions and pressed some numbers on my phone. Get hang up on as soon as I select the last option. Did a second time, same result.

      Is this a joke?

      OP, I’m glad you got your problem solved, eventually, even if it was done badly, but I’m honestly not shocked that customer service is bad at EVA—I used to fly with them frequently, and they’ve always been a bit rough around the edges, and seem to cut a lot of small, mostly cosmetic corners. But they were practically a budget carrier before there was such a thing, with more or less the lowest US-Asia fares you could find anywhere, and the food and in-flight service are indeed decent. Honestly, they’re just Asian airline long-haul standard, nothing exceptional. But they’re at least OK.

      Their hotels (mostly called Evergreen) are pretty lousy, though.

  2. 1 year ago
    Anonymous

    I ran into the same problem with sending bike box info, I managed to get an email response by using the Traveling Experience Feedback page - it took a day. Otherwise, I read that calling the Taipei number might get you a response.

  3. 1 year ago
    Anonymous

    It's a pitty they're such a pain in the ass to contact because I've heard good things about EVA Air and the quality of their service.

  4. 1 year ago
    Anonymous

    I was on hold for almost two hours before I gave up.. cancelled the flight (was within 24hrs of booking still) and rebooked with the correct middle name on the reservation.

    They refunded my money in about 10 days but I basically had to front them $2750 for that time frame just to correct the middle name on the reservation.

    Shit tier customer service but ive heard the flights are great, meals are good and its the only direct flight from ORD to TPE

    • 1 year ago
      Anonymous

      Flyertalk could also be a decent resource to check and see if there's a general international line you could try that might not be listed on EVA's website.

      [...]
      Not sure if EVA even has a chat button on their website, which I’m guessing is what he had in mind, but I’ve had 50% completely satisfactory and 50% infuriating results on the two occasions when I’ve had travel customer service via chat. Oh, and one total non-result—I’ve never been able to get the “Chat” feature on the SNCF (French trains) app to work at all. I just get into a useless loop with what I hope is a badly-designed bot, because if it is not a bot it’s the stupidest person in France.

      I’m sad to admit that on a couple of occasions when trying to get responses from other companies (including some travel-related firms) with awful/nonexistent customer service, I have succeeded in getting to speak with humans by whining on Twitter. (This makes me sad because I fricking hate Twitter and always have, and also because even if I liked Twitter it ought to be no substitute for being able to speak to an employee of a company when you need them.)

      [...]
      [...]
      OP, I’m glad you got your problem solved, eventually, even if it was done badly, but I’m honestly not shocked that customer service is bad at EVA—I used to fly with them frequently, and they’ve always been a bit rough around the edges, and seem to cut a lot of small, mostly cosmetic corners. But they were practically a budget carrier before there was such a thing, with more or less the lowest US-Asia fares you could find anywhere, and the food and in-flight service are indeed decent. Honestly, they’re just Asian airline long-haul standard, nothing exceptional. But they’re at least OK.

      Their hotels (mostly called Evergreen) are pretty lousy, though.

      >I’m sad to admit that on a couple of occasions when trying to get responses from other companies (including some travel-related firms) with awful/nonexistent customer service, I have succeeded in getting to speak with humans by whining on Twitter.
      I hate this too, but it was actually the only way I was able to get in contact with UPS's customer service recently. Their USA phone line requires you provide a tracking number, but the phone bot can't understand a tracking number given verbally and won't accept one entered on the keypad. Twitter was basically the only way to get a hold of someone in that instance.

  5. 1 year ago
    Anonymous

    Dear diary the post
    You dont have many friends do you

  6. 1 year ago
    Anonymous

    I liked flying in the hello kitty plane.

  7. 1 year ago
    Anonymous

    Taiwan has a notoriously poor air safety record especially for a non-African non-shithole country. I wouldn't fly on one of their airlines.

    • 1 year ago
      Anonymous

      >As of 21 January 2021, EVA Air is ranked number 6 in safety after Qantas and five other airlines by cntraveler.com. [134] According to the JACDEC Airline Safety Ranking 2018, EVA Air was ranked 15th out of 100 major airlines.[135] On 2 April 2019, EVA Air was voted third best airline in the world according to Trip Advisor's Travelers Choice rankings, preceded only by Singapore Airlines and Qatar Airways.

      • 1 year ago
        Anonymous

        Eva is decent but contact center is an issue. Sometimes you can get through…sometimes you can’t. I think the reason they have such few staff is because Chinese people typically use travel agents to make the booking for them.

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